DELIVERY

In which countries do you ship?

We deliver to the following countries: Metropolitan France, Germany, Belgium, Netherlands, Luxembourg, United Kingdom, Ireland, Italy, Spain, Portugal, Switzerland, Austria, Denmark, Hungary, Poland, Czech Republic, Slovakia, Slovenia, Estonia, Latvia, Lithuania, Greece, Iceland, Finland, Norway, Sweden, Turkey, United States, Canada, Australia, China, Japan, Viet Nam, Russia, Israel.

For any other destination, it will be appropriate for the Visitor to send an email to VIRVOLTAN who will study the request.

How is the delivery of my purchases?

Virvoltan will choose, depending on the size and volume of the package or packages, one of our service providers to ensure the delivery of your purchases in the best conditions. Delivery is provided by Colissimo for standard parcels and by a specialized carrier for large parcels.

The carrier, as well as Virvoltan can not be held responsible for an impossibility of delivery due to inaccuracy in the address that you indicated during your purchases.

If you are absent from your home upon delivery, a notice will be placed in your mailbox, on which will be indicated the phone number of the carrier that you must contact to arrange a second delivery yourself , according to your availability.

If you are absent for the second delivery attempt, you will have to pay a new shipping fee to be delivered at a third appointment. You will need to contact the carrier to arrange the third delivery, according to your availability.

Your package will be kept 7 days by our carrier. After this period, if you have not claimed your package, it will be returned to Virvoltan and you will have to pay new shipping costs to be delivered. Your order can not be canceled.

What are the delivery times ?

Delivery times are 5 open days.

What should I do if my order is not delivered?

You can report it to our Customer Service through the “Contact Us” section at the bottom of the site. We will check your order and you will receive a response on the status of your order as soon as possible.

How to track my package?

As soon as your order is shipped by Virvoltan’s teams, we will confirm it by email and give you the tracking number.